FAQ [1] [2] [3] [4]

What special equipment will I need to use this connectivity system? If your company currently has a LAN your cost is relatively small. All we will do is run a wire from our antenna and radio transmitter to your server. You'll plug the RJ45 connection into your hub or switch and off you'll go. The current wiring for your LAN will not change. If you are not running a 10/100 Base T system, you will have to purchase a switch or hub to replace your modem.

We keep expanding our offices and it is becoming very expensive to rewire every time we do, can Seneca help? Seneca can provide a complete wireless solution for your office environment. We are able to bring you connectivity by microwave and give you connectivity within your office without any wires. By installing small radio receivers on desktop and laptop computers we can provide high-speed connectivity throughout the office, saving the cost of "pulling" wire and making connections.

What happens if my system goes down? That all depends on the reason your system went down. Seneca is not your internal LAN administrator. Many times problems arise because administrators do not re-configure their server after they add new programs onto the system, which will cause major problems. But in the event the problem is traced back to Seneca we will have our service techs working on it even before you notice it. How? Seneca monitors our system 24/7 and we are able to respond to a problem before our clients realize there is a problem. Our average up time is 99.8%.

With the prices of T1, ISDN, and DSL coming down how does Seneca compare? Let's look at the comparisons in two ways - application and cost. In application Seneca wins hands down. You never really get what you pay for with wire. Almost 100% of the time the only thing discussed is the download time, never the upload. The most common use of the Internet is downloading files so if you see a significant increase in speed over a 56kbps dial-up modem most people are happy. It doesn't mean they are getting what they are paying for; it just means they are happier. So moving to a faster connectivity process is better, and a T1, ISDN, or DSL wire connection looks good. Seneca on the other hand is far superior to any of the wire systems. Our connectivity is fully duplexed. When we provide a bandwidth it is for the download and upload links. Why is this important? Well, we all understand downloading. Most of us have sat for hours waiting for the Web site to open or the files to download. What you have to understand is that while you are waiting so is the sender. They are waiting for a return message indicating you received the download. If they don't receive it they will re-transmit the information packets to you, continually slowing down the process. So speed does play a very important role in using your Internet connections, and Seneca leads the way. As for cost, Seneca is highly competitive with all forms of wire connectivity. We may not be the "cheapest" but we are right there in the ballpark. We look at cost in relationship to productivity. If I have highly skilled employees sitting around waiting for downloads then it is costing me far more then a few dollars a month. Look at it this way, if I have an engineer, who earns $50,000 a year, sitting around waiting for a download, it just cost me $5 a minute. So even if I save 10 minutes a day I just saved my company $50. If I have 25 people doing the same thing everyday that is $1,250 per day. When you add it all together it adds up to several hundred thousand dollars a year directly to the bottom line. You do the math and tell us if Seneca is competitive or not.

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